Blue Diamond Orthopedic Account Terms

All invoices must be paid by the due date to receive the pricing, account, or shipping terms listed below.

Net Terms and Credit Limit

Accounts are for businesses only.

Credit Limit

If the account exceeds the credit limit, we will gladly accept credit card payment for the difference, at the time of the order.

Finance Charge

If an invoice has not been paid by the due date, that invoice will incur a late fee of 1.5% per month (18% APR). This late fee will be automatically applied and reflected on the monthly account statement(s).

Account Hold

Once an invoice is 60-days past the invoice date, the account is placed on hold. When an account is on hold, orders cannot be processed until the account has no invoices past their due date.

Pricing Revocation

If any invoice on an account is 30-days past the due date, all discounts applied to that account will be retroactively revoked and the full list pricing will be applied to that invoice. Until the account has been made current again, orders will not receive a discount. Once the account is in good standing, the pricing can be reinstated.


BDO retains the right to turn the account over to a collection agency or an attorney at any time it feels insecure about collecting. All fees associated with collections will be added to the amount due on the invoice.


Statements are sent at the beginning of the month, if a statement is needed outside the normal statement cycle, please contact us.


Shipping is charged on each invoice. Products offered with free, subsidized or discounted shipping will show the shipping discount as a line item. If you have a preferred shipping vendor, please supply the vendor’s details including your account number.

Invoices and Payments

Invoice Processing

We process all invoices daily and send them to our customers by email (unless postal mail is requested) following a full or partial shipment of an order. We reserve the right to require a down payment or prepayment for large orders, custom orders, custom branding, or OEM products or others.

Paying your Invoice

Payments are due on the invoice due date. Delinquent accounts will be subject to the terms of this agreement.

Payments Accepted

    • Check, money order, or cashier check should be made payable and sent to

Blue Diamond Orthopedic

Attn: Accounts Payable

6439 Milner Blvd. Suite 4

Orlando, FL 32809

Any check presented for payment that is not negotiable, regardless of when it was received, is not considered on time. If a check is returned from the issuer’s bank for any reason, BDO will assess a return check fee of $25 per item returned.

    • Credit card payments can be made by calling 1-800-867-6070 or following the link in your emailed invoice.
    • Bank Transfer or Debit Card can be processed by following the link in your emailed invoice. These can only be processed online.

Partial Payments

Partial payments are accepted, however, any invoice not paid in full by the invoice due date will begin incurring finance charges according to BDO account terms.

Warranty, Returns, and Refunds


In keeping with CMS guidelines, BDO warranties braces for 1-year.


BDO will accept brand new, never worn braces to be returned. Custom branded braces are non-returnable.

Processing a Return

    1. Contact BDO by calling 407-613-2001 or by emailing
    2. BDO will issue a Return Authorization (RA) to be included with the returned item.

All returned items are to be shipped to:

Blue Diamond Orthopedic

Attn: Returns

6439 Milner Blvd. Suite 4

Orlando, FL 32809

Replacement Parts

For braces that have been worn and require repair, BDO can do repairs and/or install replacement parts, if needed.


A credit memo will be issued upon receipt and inspection of returned products. Once the credit memo has been issued, if there is an open balance on the account, the credit memo will be applied to the next invoice due. If there is a remaining balance, the credit memo will be posted to the account and used on future orders. If you wish to receive a check for the credit memo amount, and your account is in good standing, you can so choose. The check will be mailed within 30 days. If your account is delinquent, the credit memo will be applied to the outstanding invoices, oldest to newest, until the account is current.

Account Terms Copies and Amendments

You can request a copy of the BDO Account Terms by emailing or writing us directly and requesting a copy. BDO reserves the right to amend these Account Terms at any time. We will announce changes to our Account Terms by our monthly email or by posting updates to:

Correspondence Address:

Blue Diamond Orthopedic

Attn: Compliance Officer

6439 Milner Blvd. Suite 4

Orlando, FL 32809

Welcome to Blue Diamond Orthopedic

Thank you for choosing Blue Diamond Orthopedic, we look forward to providing you with high quality, value-priced products, and a great customer service experience. The following information covers the basics of working with BDO and how we do business.


Hours of Operation

Monday – Friday 9:00 am EST to 6:00 pm EST (Except Holidays)

Orders placed after 6 pm may not ship the same day, but we will do what we reasonably can to process your order the day it was received no matter when you placed it. After 7 pm, we’re gone! If it’s late and you require NDA shipping, please call for the quickest service.

Holidays Schedule:

We follow the UPS operations calendar for closed holidays. Please make sure to submit your orders before the following holidays.

    • New Year’s Day
    • Memorial Day
    • Independence Day
    • Labor Day
    • Thanksgiving Day
    • Christmas Day

Placing an Order

You can call us, send us an email, or fax us your order.

    • Phone: 800-867-6070
    • Email:
    • Fax: 407-613-2010

Purchase Orders

We always prefer purchase orders, but orders of less than 5 braces may be placed by phone. Orders of 5 or more braces require a written purchase order to be emailed or faxed.  

Order Confirmations

We send Order Confirmations via email after the order is received and processed. If the order is not submitted with a PO, this Order Confirmation becomes the proof of order and is used for verifying the order. Note: Order Confirmations are sent to the primary email address on file. The address can be updated at any time by contacting us.


Orders placed by 6:00 pm EST will ship the same day. If possible, orders later than 6 pm may ship that day. We’ll do everything reasonably possible to accommodate you, our valued customer. 2-day fulfillment is free on all Panthers. For other products, custom-branded braces, and faster shipping, we charge you the exact price the shipper charges us. We add no handling or other fees. The exception to this is a $2.50 drop-ship processing fee per shipment (not per brace!)

Custom Orders

BDO offers custom branding on most products.  We charge no setup fee – unless your artwork is not hi-res or in a popular format. We accept most. The customers must cooperate with approvals as needed. Custom branding charges are never discounted and they do not qualify for any subsidized shipping program. Ask us for details or click here.